Refunds & Return Policy

Effective Date: July 7, 2025

At LUNA NATURAL EARTH, we care deeply about your satisfaction. We stand behind the quality of our natural products and want you to feel confident with every purchase. If something isn’t right, we’ll do our best to make it right.

Returns Eligibility

  • Items must be returned within 30 days of the delivery date.
  • Products must be unopened, unused, and in their original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Only products purchased directly from www.lunanaturalearth.com are eligible for return.

Non-Returnable Items

  • Opened or used products.
  • Final sale or clearance items.
  • Gift cards or promotional items.
  • Products damaged due to misuse or improper storage.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or denial of your refund.

  • Approved refunds will be issued to your original method of payment within 5–10 business days.
  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. Please contact us within 7 days of delivery with your order number and clear photos of the issue.

How to Start a Return

  1. Email us at lunaaitechnologies@gmail.com with your order number and reason for return.
  2. Once approved, you’ll receive return instructions and our shipping address.
  3. Securely package the item and send it back using a trackable shipping method.

Note: Customers are responsible for return shipping costs unless otherwise stated.

Need Help?

If you have any questions or need assistance, contact us at:
📧 lunaaitechnologies@gmail.com
🌐 www.lunanaturalearth.com

LUNA NATURAL EARTH reserves the right to update this policy at any time without prior notice. Please check this page periodically for updates.